Terms and Conditions
Effective Date: 2023-07-31
Welcome to Midstream College Payment Portal (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, as well as your purchase of products and services offered through the Website. By accessing and using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Definitions
a) “We,” “us,” or “Midstream College” refers to the operator of the Website.
b) “You” or “user” refers to any person accessing or using the Website.
2. Registration and User Account
a) In order to access certain features and services, you may need to create a user account on the Website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
b) You agree to provide accurate, current, and complete information during the registration process and promptly update any changes to your information.
c) We reserve the right to suspend or terminate your account if we suspect any fraudulent, illegal, or unauthorized activity.
3. Products and Services
a) The Website offers various products and services for sale. Product descriptions, prices, and availability are subject to change without notice.
b) By placing an order, you agree to pay the stated price and any applicable taxes and shipping fees.
c) We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspicion of fraudulent activity.
4. Payment and Billing
a) We accept payment through the payment methods specified on the Website. You authorize us to charge your chosen payment method for all applicable fees.
b) You agree to provide accurate billing and payment information and ensure sufficient funds or credit are available to cover your purchases.
c) In the event of payment disputes or chargebacks, you agree not to undertake any actions that may harm our business, reputation, or services.
5. Shipping and Delivery
a) We will make every effort to deliver products within the estimated timeframe, but we do not guarantee delivery dates.
b) Shipping costs and delivery times may vary depending on the shipping method and location.
c) Any customs duties, taxes, or import fees incurred during international shipping are the responsibility of the recipient.
6. Cancellation Policy
a) You may cancel your order before it has been shipped. To request a cancellation, please contact our customer support as soon as possible.
b) If the order has already been shipped, the cancellation will not be possible, and you will be subject to the Return Policy (Section 8).
7. Returns and Refunds
a) Our return policy allows for returns and refunds under certain conditions.
b) To initiate a return, please contact our customer support within 2 days of receiving the product.
c) Refunds will be processed within 5 business days after receiving the returned product.
8. Refund Policy
8.1. Refund Policy for products
a) We offer refunds for products that meet the criteria of our return policy.
b) To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
c) The refund amount will exclude any shipping charges unless the return is due to an error on our part.
d) Refunds will be issued to the original payment method used for the purchase.
8.2 Refund Policy for Events
Registration and Ticket Purchase
a) When you register for or purchase tickets to attend an event organized by Midstream College, you agree to comply with the terms and conditions outlined in this Refund Policy.
b) Event registration or ticket purchase does not guarantee a reservation; participation may be subject to further verification or confirmation.
Cancellation by the Attendee
a) If you wish to cancel your attendance at the event, you must notify us in writing.
b) The refund amount and the cutoff time for cancellations will depend on the specific event and will be communicated during the registration or ticket purchase process.
c) If you cancel your attendance before the specified cutoff time, you may be eligible for a full or partial refund as determined by the event organizers.
d) Cancellation requests received after the specified cutoff time may not be eligible for a refund, and you may forfeit the entire registration or ticket fee.
Event Postponement or Cancellation
a) In the rare event of postponement, cancellation, or any significant changes to the event, we will make reasonable efforts to notify all registered attendees.
b) In the case of event cancellation, we will refund the full registration or ticket fee paid by attendees.
c) In the case of event postponement, attendees may have the option to request a refund or use the registration or ticket for the rescheduled event.
Refunds Processing
a) Refunds will typically be processed within 5 business days from the receipt of a valid refund request.
b) The refund will be issued to the original payment method used for the registration or ticket purchase.
Event No-Show
a) Failure to attend the event without prior notice or cancellation may result in forfeiture of the entire registration or ticket fee.
Force Majeure
a) Midstream College shall not be held responsible for event cancellations, postponements, or any failure to perform its obligations under this Refund Policy due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government orders, or any other force majeure event.
Refund Disputes and Claims
a) If you believe that you are entitled to a refund that was not processed or received, please contact our customer support within 5 days of the event date.
b) We will investigate refund disputes and claims in a timely manner and make reasonable efforts to resolve any issues.
Modifications to the Refund Policy
a) We reserve the right to modify or update this Refund Policy for events at any time without prior notice.
b) Changes to the Refund Policy will be effective from the date of posting on our website.
By registering for or purchasing tickets to an event organized by Midstream College, you acknowledge that you have read, understood, and agreed to this Refund Policy. For any questions or concerns regarding this policy, please contact us at [Your Contact Email].
9. Intellectual Property
a) All content on the Website, including but not limited to text, images, graphics, logos, and trademarks, are the property of Midstream College or its licensors and are protected by copyright and other intellectual property laws.
b) You may not use, reproduce, distribute, or modify any content without our prior written consent.
10. Prohibited Activities
a) You agree not to use the Website for any unlawful, harmful, or abusive purpose or to violate any applicable laws or regulations.
b) Prohibited activities include but are not limited to hacking, transmitting malware, spamming, or engaging in any fraudulent behavior.
11. Privacy and Data Protection
a) Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Disclaimer of Warranties
a) The Website and its content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Website’s accuracy, reliability, or fitness for a particular purpose.
b) We do not guarantee that the Website will be error-free, secure, or continuously available.
13. Limitation of Liability
a) To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or any products purchased through the Website.
b) Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the products or services.
14. Indemnification
a) You agree to indemnify and hold harmless Midstream College and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the Website or any violation of these Terms.
15. Governing Law and Jurisdiction
a) These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in South Africa
16. Changes to the Terms
a) We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.
b) Your continued use of the Website after the posting of any changes constitutes your acceptance of the updated Terms.
17. Entire Agreement
a) These Terms constitute the entire agreement between you and Midstream College regarding your use of the Website and supersede any prior agreements, whether written or oral.
If you have any questions or concerns about these Terms, please contact us at avandermerwe@midstreamcollege.co.za.
By using the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.